Property maintenance
A repair that drags is how a good tenant becomes a former tenant, and how a small bill becomes a large one.
How a repair is reported
Residents send it through the portal, at any hour, and it goes straight to the office. If they want to know where it has got to, they ring us and a person answers.
Who does the work
Local vendors we know and trust do the work, with licensed trades for the specialist jobs. Using people we know means we can tell you honestly whether a quote is fair, because we are not guessing.
What you approve
You set a limit. Below it we get on with it and you see the invoice; above it we ask first. Genuine emergencies — a burst pipe, anything unsafe — are dealt with immediately and you are told straight away, because waiting for an email reply while water runs is not a policy.
Thinking about handing yours over?
Tell us about the property and we will tell you plainly what we would do with it and what it would cost.